Business Program Manager

In Small, Medium Enterprises and Channel (SME&C), we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium Enterprises and Channel (SME&C) organization is committed to delivering the global digital scale engine for our business, this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SME&C Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC organization and the value we deliver to our customers, partners, and one another, every day.

We are looking to hire a Business Program Manager within Sales Operations to join our team.  This role will be supporting the strategy teams, translating Microsoft’s Commercial Strategy into a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Orchestration and Design

• Drives collaboration with others on the development and production of sales operation processes.
• Engages with internal and external stakeholders to meet objectives.
• Leverages technical proficiency and knowledge of Microsoft Office to drive efficiencies through automation.

Strategy Setting and Planning

• Drives planning and strategy of sales operation processes, focusing on critical priority areas.
• Support others in the execution of tactics to support overall strategy, ensuring consistency.
• Participates in business planning discussions as appropriate.
• Understands segments, and targets the audience needs and adapts strategies accordingly.
• Scales processes appropriately for a given effort, including proficiency in the levers to use to achieve scale and planning for scale from the outset.
• Embeds diversity and inclusion (D&I) throughout strategy and execution.

Execution of Strategy

• Takes responsibility for the processes and ensures alignment to the strategy and adherence to business objectives.
• Makes cause and effect connections to ensure processes are consistent across the channels with which Microsoft is connected to a given audience.
• Takes responsibility for process documentation and experiences.
• Recommends and develops frameworks and commensurate collateral.
• Solicits feedback and iterates as appropriate.
• Demonstrates proficency in available channels and which channels to leverage.
• Ensures work is complementary and not duplicative or conflicting with others' efforts.
• Understands standardized tools and templates available and uses them appropriately.

Build skills and Capabilties :

•  Identify areas where additional training, resources, or support are needed and proactively seek opportunities to address these gaps.
• Stay informed about Microsoft's training and development programs, certifications, and resources.
• Foster peer-to-peer learning and collaboration, cross-training and knowledge sharing within the team and global community to enhance overall capabilities supporting an environment of continuous improvement.

Diversity and inclusion priority :

•  At Microsoft, we build on our values of respect, integrity, and accountability every day, to create a culture where everyone can thrive at work and beyond.

Compliance priority :

• Personally, commit to generate and protect Microsoft trust by living Microsoft’s values, culture, and Trust Code in every decision.
• Identify risks proactively inherent to the role and escalate concerns in time.

Other:

• Embody our Culture and Values

Required qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement 
  • OR equivalent experience
• 3+ years in delivering operational and financial outcomes through structured program leadership.
• 3+ years in leading multi-year planning efforts, integrating business strategy and executing to achieve business objectives.

Preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
  • OR equivalent experience.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay 

Microsoft will accept applications for the role until August 25, 2025 .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.