• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

• Customer Success Foundations: Build Batbox’s end-to-end Customer Success operating model from the ground up. Establish the full customer journey, onboarding architecture, engagement cadence, segmentation and tiering, success playbooks, health scoring frameworks, and scalable systems. Create the documentation, standards, and processes that will become the foundation of a future Customer Success organization. 
• Customer Relationship Ownership: Directly manage a portfolio of customers, acting as the senior relationship owner. Provide high-level guidance, insights, and strategic recommendations to maximize simulator usage, adoption, performance, and revenue results. Serve as the primary customer advocate with Product, Tech, Support, BD, and Operations.
• Handoff & Onboarding: Lead the entire post-sale lifecycle, including structured handoff from BD, kickoff, onboarding, install readiness, training, and go-live support. Build repeatable, scalable onboarding frameworks and operator documentation that will support future team members as the business grows.
• Adoption & Operator Success: Develop strategic Success Plans and adoption roadmaps tailored to each customer segment and tier. Monitor account health using data-driven indicators, proactively identify risks, and ensure customers realize meaningful value. Lead structured check-ins and quarterly business reviews with high-value accounts and build scalable adoption programs for broader customer segments.document recurring themes, and refine escalation and support processes.
• Issue Resolution & Escalation: Serve as the senior point of contact for customer issues. Triage escalations, coordinate resolutions with Product and Tech teams, and identify patterns that require systemic fixes. Build clear escalation paths, communication protocols, and expectations for future CS staff.
• Customer Insights & Roadmap Influence: Translate customer experiences, usage patterns, and feedback into actionable insights that influence Product roadmap priorities. Build structured feedback loops, operator insights reporting, and feature adoption analysis. Act as a strategic partner to the CPIO and Product team in shaping improvements and new capabilities.
• Retention, Renewal & Expansion: Build ROI narratives, value stories, and data-backed evidence that supports long-term customer loyalty and platform success.
• Tools, Systems & Data: Evaluate, select, and implement customer-facing tools including CRM workflows, dashboards, ticketing systems, analytics, and success platforms. Define reporting standards for customer health and usage metrics. Build internal documentation, systems, and data structures that enable scale and future team growth.
  
  

Your Experience 

• 3–5+ years in Customer Success, Partner Success, Account Management, or Technical Enablement within software, SaaS, or sportstech. Experience in a startup or high-growth environment where you have built processes or systems from scratch is strongly preferred.
  
  
• Ability to build the entire Customer Success operating model and supporting systems from the ground up.
  
  
• Familiarity with CRM tools (HubSpot, Salesforce), support systems (Zendesk, Intercom), or project management platforms (Notion, ClickUp, Asana).
  
  
• Experience working with sports-related software, hardware rollouts, or franchise/venue systems.
  
  
• Strong relationship-builder who can influence and advocate across Product, Tech, Support, and BD.
  
  
• Skilled at onboarding, adoption, and managing key customer accounts independently.
  
  
• Excellent communicator who can simplify complex concepts and lead operator-facing interactions.
  
  
• Data-driven decision-maker able to interpret usage trends, customer health, and risk indicators.
  
  
• Strong problem-solving and escalation judgment with the ability to drive cross-functional solutions.
  
  
• Highly autonomous, resourceful, and effective in ambiguous, high-growth environments.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What is Batbox?

Whether you're stepping into one of our flagship venues or swinging at a licensed partner location, you're part of something bigger. Batbox is where real gameplay meets real connection. Powered by cutting-edge tech and a passion for play, we’re building a baseball ecosystem that brings people together across cities, countries, and continents. The plate is yours - step up and own it.

Why Choose Batbox?

We are Powered by People

We're more than a batting cage or a sports bar - we're a destination where memories are made. At Batbox, you will work with a team that is honest, fun and revved up to craft legendary experiences whether in one of our high energy venues or on our curious and collaborative Behind the Brand team. 

Batbox Core Values

• Be a good human - Show kindness, integrity & courage. We aim to always do what's right
• Amp the experience - We 'wow' our guests and ensure their experience is legendary from the moment they arrive until the moment they leave
• Lead together - We are one team. Everyone is empowered to lead
• Level up - We're always looking for new ways to improve, innovate & raise the bar

BATBOX VENUE TEAM ROLES

Service Team:

• Host
• Support
• Server
• Bartender
• Service Management

Culinary Team:

• Prep / Line Team
• Dish Team
• Culinary Management

OUR BEHIND THE BRAND TEAM

The Behind the Brand Team powers the Batbox revolution from behind the scenes, driving our vision to transform how baseball is played, enjoyed, and celebrated worldwide. Based in Dallas, this dynamic group includes Operations, Finance, Business Development, People, Marketing, and Tech, each playing a key role in shaping the future of sportstainment. If you're ready to shake things up, we want you on board.

JOIN US IN BUILDING SOMETHING LEGENDARY!

Learn more about us: batbox.com

Follow us on socials @batboxusa