Clinical Nurse Coach

Type: Permanent and FLSA Exempt
Pay: $75,000 - $79,000 annually, plus bonus potential
Location: 100% remote with minimal travel
Hours: Full-time with some evening and weekend hours
Reports To: Clinical Director

About Us

Specialty Care Management (SCM) is a purpose-driven organization addressing some of the most complex and costly challenges in healthcare: kidney disease and renal dialysis.

With 1 in 7 U.S. adults estimated to have chronic kidney disease (with many progressing to dialysis), SCM partners with health plans to manage these high-risk, high-cost claims through a platform of predictive data analytics, proactive clinical programming, and financial cost-containment and claims underwriting. Our aligned goal across stakeholders is to lower costs and improve member health.

Role Summary

As a Clinical Health Coach, your role is central to SCM’s clinical efforts, collectively designed to deploy best in class clinical methodologies and coaching methods to improve member health. You’ll be interacting with members at all stages of kidney disease: pre-disease (addressing common co-morbidities); CKD Stages 1-5; ESRD. A Clinical Health Coach has strong assessment skills, a firm command of the nursing process and a passion for empowering members to improve their self-care as the means to identify and reduce their risk for ESRD.

Clinical Health Coaches make proactive outreach and regular follow-up calls to members who carry complex (and often multi-morbid pathophysiology) with compassion and effectiveness. Our RNs are expected to work to the top of their licensure for the benefit of members, families, and employer groups served by our kidney disease management programs. In addition, you’ll act as the clinical expert to support Sales and Operations teams from time-to-time.

How You’ll Contribute

• Possess a firm command of nursing processes and work full-circle with each member:
  • Obtain member health assessment and history via telephone or secure video chat using motivational interviewing and a coaching framework.
  • Gather and utilize pertinent medical records including laboratory data and communicate discrepancies back to MD/providers.
  • Utilize industry guidelines to provide and ensure high-quality and appropriate care.
  • Utilize tools/formulas to calculate key metrics and facilitate risk identification (GFR, KFRS, UPCR-UACR, etc.)
  • Develop care plans and evaluations to ensure your members are on the right track.
  • Develop good relationships with providers, family/support persons, and all members of the care team to provide education and support.
  • Ensure timely nephrology, community and hospice referrals, optimal start for dialysis/avoidance of emergency start dialysis, and be able to identify and communicate variance in guidelines associated with kidney and dialysis care.
  • Facilitate and coordinate care with other providers and large case management.
  • Perform chart reviews and contribute to continuous quality improvement and ongoing program development.
  • Provide Medicare advocacy and education for members with ESRD.
  • Perform claims reviews and eligibility verification of case load each month.
• Track key personal performance metrics each quarter and maintain a minimum of 35% member participation rates with assigned case load for our CKD management program.
• Mine for and compile cost savings KPI reports each quarter.
• Utilize critical thinking, clinical judgement, and personal time management skills.
• Attend and participate in case conferences and intra/inter departmental training and meetings.
• Stay current with industry, KDIGO and KDOQI guidelines for kidney disease care and management.
• Adhere and comply with HIPAA regulations in a remote-working environment.
• Maintain current and unrestricted RN license(s) and liability insurance

What You’ll Need

• Compact RN licensure in good standing, without restriction is required
• Minimum of 5 years clinical nursing experience
• BSN and/or CCM preferred
• Nephrology and Complex Case Management experience preferred
• Bilingual in Spanish highly preferred
• Ability to work some evening and weekend hours to meet with members based on their availability
• Ability to attend and professionally engage in video meetings.
• Strong technological skills, meaning you can effectively and efficiently use computers, peripheral equipment, and applications/systems, including Microsoft products.
• Autonomous self-starter who is comfortable with ambiguity.
• Creative mindset and ability to appropriately challenge the status quo.
• Superb written and oral communication skills.
• Ability to overcome obstacles with a ‘yes if...’ approach.
• Ability to effectively balance competing deadlines without losing focus on the bigger picture.
• Reliable internet and power with a designated area to conduct work with minimal interruptions.

What We Offer 

• Market competitive salary.
• Potential for annual merit increases and bonuses contingent on the company’s fiscal performance.
• Generous time off and paid holidays because we appreciate recharging.
• Partially paid leave for qualifying family or medical reasons once employment eligibility is met.
• A comprehensive health benefits plan with a portion of premiums covered by the company. Benefits include medical, dental, vision, and life insurance. Eligibility to participate begins the first of the month following start date.
• 401k with employer match. Eligibility to participate begins the first day of employment.

We are proud to be an equal opportunity employer, which means that our employment decisions are inclusive and welcoming, regardless of race, gender, age, color, sexual orientation, gender identity, pregnancy status, religion, national origin, disability, or any other personal, physical, mental, or sensory traits. All individuals who are offered a position must successfully pass a background and reference check prior to their start. All individuals must demonstrate they are legally authorized to work in the United States without sponsorship.