Customer Service Rep I - Claims Alert

We’re Crawford, a global leader in claims management, where every claim represents a person and a community we help restore.

As a Customer Service Rep I – Claims Alert in Remote, US (Permanent Part-Time), you’ll assist clients calling about insurance claims—primarily auto—while providing empathetic and efficient service.

If you bring entry-level experience, customer service background (preferred), tech-savviness, and flexibility to work weekends and shifts between 11 AM and 11 PM, join the One Crawford family and apply today.

Processes and input new first notice of loss insurance claims and inquiry calls.

• Intake First Notice of Loss (FNOL) claims.
• Conducts emergency adjuster call outs via three-way calls with client.
• Processes emergency or catastrophe event FNOL.
• Achieves and maintains proficiency with all client instructions.
• Meets or exceeds call center standards.
• Provides excellent customer service to all internal team members and external customers.
• Assists with special projects or performs other duties as requested.
• Upholds the Crawford Code of Conduct.

• High school diploma is required.
• 1-2 years of face to face, telephony, or administrative customer service experience.
• Ability to deal tactfully and professionally with clients over the phone.
• Strong computer and keyboard skills.
• Excellent attention to detail and organizational skills.
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Ability to work independently, with minimal supervision.
• Good interpersonal skills.
• Strong work ethic.

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