Position: Customer Success Representative  

Location: Remote – only available to U.S.-Based candidates 

Compensation: $22.50/hr 

Tony Robbins' Robbins Research International is the world's leading personal development and peak performance strategy company. Our mission is to create extraordinary client experiences across all personal development, sales, digital products, and corporate seminars, covering a wide range of topics from mental conditioning and communication to business mastery and personal achievement systems. 

We are seeking high-integrity, high-performance Customer Success Representative to join our elite Client Experience team. This is not your average CS role. At RRI, every client interaction is an opportunity to transform a life. If you’re passionate about creating meaningful impact through white-glove support, and thrive in a fast-paced, mission-driven environment, we want to hear from you. 
 

What You’ll Be Doing 

• Your mission: ensure every RRI client feels seen, supported, and set up for success. You’ll: 
  

• Respond to high-volume inbound client inquiries via phone, email, Zoom, and live chat 
  

• Troubleshoot issues and resolve problems with empathy, speed, and precision 
  

• Guide clients through our products, event logistics, and program onboarding 
  

• Handle escalations with professionalism, resourcefulness, and care 
  

• Maintain clear, detailed records in Salesforce, Zendesk, and internal systems 
  

• Anticipate client needs and offer thoughtful, proactive solutions 
  

• Collaborate with sales, concierge, and coaching teams to drive seamless handoffs and elevate the client journey 
  

• Represent the RRI brand with excellence, ownership, and heart 
  

• Flexibility on some evenings and weekends during our events is required 
  

• Travel, up to 25%, is required for supporting our live & virtual events 
  

You Might Be a Fit If You… 

• Have 2–5+ years in customer service, client experience, hospitality, or high-ticket sales support 
  

• Are obsessed with service and take pride in solving problems fast, right, and with a human touch 
  

• Communicate clearly, confidently, and personably—verbally and in writing 
  

• Can juggle multiple systems (Salesforce, Slack, Zoom, etc.) without dropping the ball 
  

• Thrive under pressure and love a fast-moving team where expectations are high 
  

• Show up with positive energy, emotional intelligence, and zero ego 
  

• Have experience with personal development content (Tony Robbins or similar) or are eager to learn it 
  

The Intangibles We Look For 

• Relentless follow-through: You don’t let things slip through the cracks. 
  

• Radical ownership: You take pride in what you touch—and you own outcomes. 
  

• Client magic: You go beyond resolution—you aim for transformation. 
  

• Culture fit: You believe in growth, challenge, and the power of human potential. 
  

Perks & Benefits 

• 100% Remote (U.S.-based) 
  

• Health & wellness benefits (for full-time hires) 
  

• Employee Stock Ownership Program (ESOP) 
  

• Work in a mission-driven, socially conscious organization 
  

• Growth path into sales, operations, coaching, or leadership 
  

• Join a team that’s changing lives every day 
  

How to Apply 

To be considered, please complete the following: 

1. Click apply and submit your resume and answers to the pre-screen survey in Hireology 
   

2. Complete the SparkHire video interview to answer a few questions about your Customer Service background: https://hire.li/C5J2dSwkiBSwiCYBmCYnZ 
   

Who We Are 

Robbins Research International, Inc. empowers individuals and organizations to guide them towards extraordinary growth and success. Our scientifically proven approach creates enduring transformation and measurable results that have been documented for nearly five decades. These outcomes are the result of full immersion at virtual and in-person events, personal and group coaching, and self-guided training tools and strategies including books, audios, videos, and exclusive support communities.  

Tony Robbins is the world’s #1 life and business strategist, a 5-time New York Times #1 bestselling author, global entrepreneur, investor, philanthropist, and creator of the coaching industry as it is known today. He has empowered over 100 million people from 195 countries to enjoy a greater sense of success, purpose, and fulfillment in all areas of their lives.  

Are you ready to elevate your career and make a real difference? Apply now and join us in transforming lives and achieving peak performance.