Customer Service Representative (Long term Temp. Remote - New England)

WHO WE ARE:

At Harvey Performance Company, we're more than a team; we're a community. Our thriving, dynamic, and rapidly expanding organization values community, celebrates success, and fosters personal and professional growth opportunities.

THE OPPORTUNITY:

We are seeking a Customer Service Representative that has a passion for excellence, can thrive in a fast-paced environment, and can operate both independently and as part of a team.  The primary responsibility for a Customer Service Representative is to ensure a frictionless experience by promptly and accurately processing a high-volume of incoming orders, phone calls, and other inquiries.

IN THIS ROLE, YOU WILL:

• Manage various incoming requests, such as purchase orders, stock inquiries, returns, and others.
• Ability to adapt to a constantly changing work environment.
• Recognize potential sales opportunities and provide relevant information to appropriate parties.
• Navigating multiple software applications in tandem, such as MS Office, Salesforce, ERP systems, and website.
• Potential to participate in additional interdepartmental projects/initiatives.

YOU’LL BRING: 

• A desire to start your career in an industry-leading organization.
• Motivation to learn about our products, brands, and industry as a whole.
• Thrive in a fast-paced environment where performance is measured.
• Natural ability to communicate and collaborate with team members.
• A customer-centric mindset.
• Ability to evaluate processes and propose improvements.

WHERE YOU’LL WORK:

• Harvey Performance Company promotes a culture of flexibility and autonomy, as such, this position is supported in a remote nature. You can cultivate your professional growth in your chosen environment. We value work-life balance, allowing you to structure your work environment in harmony with your lifestyle.

WHAT HARVEY PROVIDES: 

• A fun, rapid-growing environment where new opportunities are regularly made available.
• Opportunities for training and development, including tuition reimbursement.
• A comprehensive benefits package, including PTO, paid holidays, health, dental, vision insurance, employee equity program, and a 401k match program, along with profit sharing.