Customer Success Specialist

Love people, tech, and the thrill of helping customers “get it”? Step into a high-touch role where you’ll demo AI tools, build relationships, and guide customers from first call to long-term success.

About the Company:

This is a full-time role at a fast-moving AI SaaS company built and owned by Auston Troyer (via austontroyer.com). The team is creating innovative AI-powered tools that help businesses streamline workflows, automate tasks, and unlock new levels of efficiency through intuitive, intelligent solutions. As the company scales rapidly, they’re looking for a customer-focused specialist who can guide prospects through demos, support new users, and help clients extract real value from the platform.

Location: United States - Full Time - Fully Remote

Your Mission: Day to Day Responsibilities

• Take inbound sales calls and run engaging demos of our AI tools
• Explain use cases clearly and help prospects understand real business impact
• Build strong relationships with new and existing customers
• Follow up consistently to support conversions and renewals
• Onboard new clients and ensure their setup is smooth and successful
• Deliver high-touch support as the trusted human side of the product
• Gather customer feedback and share insights with the product team
• Become a power user of the platform and internal expert
• Help customers understand how AI fits into their business workflows

Your Toolbox: Skills to be Successful

• Experience in customer success, SaaS onboarding, or software sales
• Comfortable learning new software quickly and deeply
• Strong communicator who can simplify complex ideas
• Familiarity with AI agents, dashboards, permissions, and API-driven tools
• Ability to identify whether issues are user errors, configuration problems, or dev-level
• Curious, proactive, relationship-driven personality

Your Perks: What's in it for you

• High-ownership role across the full customer lifecycle
• Hands-on work with cutting-edge AI SaaS products
• Chance to influence features through real customer insights
• Fast-moving environment with plenty of room to grow
• Supportive culture that values curiosity, empathy, and initiative
  

Why Adaptive Teams?
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?
Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.