Director Disability and Absence Management

Director, Disability & Absence Management 🌐💼

Own the Relationship. Drive the Results. Work from Anywhere!

“Lead with heart. Deliver with excellence.” ✨

Why You’ll Love This Role!

🌍 Fully remote — work from the space where you thrive
🚀 Empower talented teams and drive meaningful outcomes
🤝 Build strong, trusted client relationships that truly matter

We’re searching for a compassionate, strategic leader to champion our disability and absence management programs across multiple claim teams. You’ll oversee operations for STD, FMLA/Absence, Paid Leaves, LTD, and integrated programs—ensuring exceptional service, smooth processes, and consistent, high‑quality performance.

If you’re energized by leading with purpose and creating an environment where both clients and teams succeed — this role is your opportunity to shine. ✨

• Facilitates the implementation, continuous improvement and integration of all disability and absence management programs/processes within the assigned group of teams.
• Represents the face of the claim operation to assigned national clients.
• Provides proactive leadership in developing a continuous improvement culture within the assigned group of teams. Ensures that all aspects of the department's operations are meeting corporate guidelines, federal, state, and local law and are in accordance with professional standards and confidentiality. Concurrently, assessing the various programs ensuring they meet their defined objective and are meeting the needs of our clients.
• Manages, hires, trains, develops and motivates qualified individuals including identification of succession planning candidates.
• Maintains up-to-date knowledge of industry trends in integrated disability and absence management to ensure that the various programs and processes are truly best practice.
• Manages business unit to budget to meet corporate revenue objectives.
• Works with the reporting and analytics team to ensure our key metrics are current and measures that allow a view of the day to day efficiency and effectiveness of the operations as well as the higher level business impact that can be benchmarked.
• Participates in sales presentations and meetings with prospects and current accounts in support of corporate revenue objectives.
• Performs other related duties as required.

• Bachelor's Degree or equivalent work experience required.
• Minimum of eight years progressive experience in managing integrated disability and absence management programs with preference for employer-based experience
• Leadership role in a disability/absence insurance carrier claim operation or third party administrator claim operation
• Six years in an increasing supervisory or leadership capacity required
• Expertise with disability/absence best practice benchmarking and metrics
• Demonstrated ability to establish critical relationships at all levels of the organization and with external partners
• Exceptional communication skills, change management skills, and customer focus
• Strong organizational and time management skills
• Excellent oral, written, and presentation skills
• Demonstrated experience in building high performance teams - ability to inspire a shared vision and empower and motivate a team.
• Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP
• Experience interfacing and supporting complicated, middle to large national client companies.
• HR or Disability certifications
• Desired:
  • Current membership/leadership in professional organization critical to the field
  • Must complete continuing education requirements as outlined by Crawford Educational Services
  • Nationally accredited certification in a related profession such as Certified Disability Manager
  • Management Specialist (CDMS) or Certified Case Manager (CCM)

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