Field Services Coordinator - Applied Technology
OlssonCompany Description
We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities, and our people make it possible.
Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, amazing designs, and projects with purpose.
Job Description
As a Field Services Coordinator in the Applied Technology team, you will collaborate with design teams to deliver training, consulting, standards implementation, and technical support for operational efficiency. You will work with CAD, BIM, and GIS specialists to develop strategies for effective technical solutions. The role includes responsibility for assessing risks and threats to company information systems regarding the Bentley software platform.
Responsibilities:
- Support & Technology Ownership:
- Provide Tier 3 & 4 support for field services software and hardware, including troubleshooting, diagnostics, and documentation
- Manage mobile device setup and workflows for field services projects
- Administer and support Metafield and OpenGround KeyLab platforms
- Oversee lab computer and equipment maintenance and updates
- Support software installation, configuration, and license management across field teams
- Field Equipment & Data Management
- Manage surveying and field services equipment (e.g., data collectors, tablets, LiDAR)
- Track and maintain inventory of field hardware and software assets
- Implement and maintain mobile data storage and transfer strategies across disciplines
- Assist CAD and Survey teams with hardware/software integration and support
- Workflow & Standards Development
- Collaborate with teams to develop and implement standardized workflows for field data collection and processing
- Create documentation and training materials for field software and equipment usage
- Support the integration of GIS, AutoCAD, MicroStation, and other technical tools into field operations
- Training & Collaboration
- Conduct onboarding and training sessions for field services software and hardware
- Facilitate user group meetings and live training events
- Partner with internal teams to align field technology with Business Partner and Innovation initiatives
We have one current opening and will consider candidates interested in being located out of or near our Lincoln, NE, Omaha, NE, Kansas City, MO, North Kansas City, MO, Springfield, MO, Oklahoma City, OK, or Des Moines, IA office locations. This role can be In-Office, Hybrid or Remote.
Qualifications
You are passionate about:
- Working collaboratively with others
- Having ownership in the work you do
- Using your talents to positively affect communities
- Driving innovation and efficiency cross functionally
- Enhancing field operations through technology and process improvement
- Assuming responsibility for technical systems and operational workflows
- Demonstrating a proactive attitude with process optimization in mind
You bring to the team:
- Strong communication skills
- Ability to contribute and work well on a team
- Associate degree or prior college course experience in computer-aided design, surveying technology, or a related field preferred
- A minimum of five years of technical support or coordination experience in field services or a related field
- Advanced knowledge of field data management tools (e.g., GIS, AutoCAD, MicroStation)
- Proficiency in Metafield, OpenGround, and additional field services platforms
- Strong organizational skills for managing equipment, inventory, and documentation
- Practical experience in mobile device management, hardware setup, and technical troubleshooting across software and hardware
#LI-LA1
#LI-Remote
Additional Information
Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we’re here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it.
As an Olsson employee, you’ll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you’ll:
- Become an owner in the company after your first year through our Employee Stock Ownership Plan (ESOP)
- Engage in work that has a positive impact on communities
- Receive an excellent 401(k) match
- Participate in a wellness program promoting balanced lifestyles
- Benefit from a bonus system that rewards performance
- Have the possibility for flexible work arrangements
Please note: The benefits listed above apply to full-time employees. If you're applying for an internship, you can learn more about internship-specific offerings and experiences at Olsson by visiting https://www.olsson.com/internships.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
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