General Purpose of job:

To provide the highest-level customer experience through the processing of shipments in support of the Government Solutions program. 

Essential Duties and Responsibilities:

• Prioritize, schedule, and route shipments for Government Solutions clients. 
• Complete day-to-day coordination, execution, and billing of shipments. 
• Schedule and arrange pickups. 
• Book space with air carriers
• Coordinate documentation between clients, vendors, forwarders, and brokers. 
• Prepare shipments for turnover to tracking team members. 
• Request and vendor costs into each shipment, prepare to invoice within time frame of ICAT policy. 
• Keep the information in the TMS updated and accurate. 
• This includes tracking notes, service issues, and vendor issues. 
• Track and trace freight and provide updates to clients as needed. 
• Gather proof of deliveries and enter them into the TMS (operating platform) as needed. 
• Maintain pace with the DoD GFM and spot bidding market by provide the most cost efficient, profitable, and competitive rates to secure awards. 
• Complete turnover report to team members at the end of each shift
• Make business decisions regarding choice of vendor, invoice amount, and profit margin. 
• Provide innovative solutions to customer service issues/barriers. 
• Assist in creating and implementing standard operating procedures and make suggestions for increased efficiencies. 
• Collaborate with management and the team to establish plans for meeting short- and long-term goals. 
• Build and maintain strong relationships with clients, vendors, and team members. 
• Active participation in team meetings; Provide ideas for continued growth and development. 
• Be a leader through actions, communication, and mentoring.
• Perform other emergent duties and projects requested in support of ICAT’s fast paced environment.
• Ability to work a flexible schedule on west coast time (PST) 
• Hours 12:00pm – 9:00pm PST preferred 

Personal Characteristics:

• Strong work ethic with a persistence in pursuit of objectives.
• Understanding and responsive to situations that require a sense of urgency.
• Consistent in follow-up and follow-through.
• Credible with a high level of personal integrity.
• Loyal and dedicated to the success of colleagues and team members.
• Optimistic toward all activities, able to transmit this optimism to others.
• Adaptive to ICAT’s core values and able to seamlessly assimilate into ICAT’s culture

We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered. 

Minimum Job Requirements:

• 1+ Year operations experience in forwarding operations (all modes).
• Dangerous goods certification preferred but not required. 
• College degree preferred but not required.
• Advanced knowledge of operating government freight.
• Experience working in the USTRANSCOM program a plus.
• Knowledge of: FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP).
• Functional knowledge of international regulations and compliance procedures in air/ocean freight.
• Knowledge of international and domestic geography, including countries & major cities.
• Experience negotiating rates with trucking companies, carriers, and overseas partners, etc.
• Proven track record of building relationships and gaining credibility with customers, vendors, and co-workers.
• Ability to communicate (written and verbal) effectively in a diverse, multicultural environment.
• Excels in meeting deadlines and demonstrates superior time management skills.
• Highly motivated team player with an outgoing and positive work attitude.
• Extremely well organized and detail-oriented; able to handle multiple tasks simultaneously.
• Advanced skills with Microsoft Office products and daily PC use.
• Ability to deal with a fast-paced entrepreneurial environment.
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization.
• Adopt ICAT’s core values and seamlessly integrate into ICAT’s culture.