Global Key Account Director (EU)

Company Description

Redica is the Intelligence Cloud for life sciences, transforming regulatory complexity into connected, proactive intelligence. Our platform helps the world’s leading pharmaceutical and medical device companies stay inspection-ready, manage supplier risk, and keep pace with evolving global regulations. Built on the Redica Catalyst Platform and powered by Redica ID, we unify the industry’s most complete regulatory and inspection datasets, sourced from hundreds of global health authorities, into trusted intelligence for quality and regulatory teams. The Redica Intelligence Cloud brings data together to anticipate risk, accelerate compliance, and enable smarter, faster decisions across the enterprise.

Founded in 2010, Redica Systems serves over 200 customers in the Pharma, BioPharma, MedTech, and Food and Cosmetics industries, including 19 of the top 20 Pharma companies and 9 of the 10 top MedTech companies. Redica Systems’ headquarters are in Pleasanton, CA. 

This is a remote role based in the EU.

Job Description

• Build and nurture relationships with global life sciences leaders, becoming a trusted voice who helps them see what’s possible.
• Develop and lead account strategies that turn insight into action, uncovering new ways for Redica to accelerate our customers’ goals.
• Partner with teams across Product, Marketing, and Customer Success to align Redica’s capabilities with customer needs, ensuring our solutions directly address their most pressing quality, compliance, and regulatory challenges.
• Champion an exceptional customer experience built on trust, responsiveness, and follow-through.
• Stay curious and aware of industry shifts, regulatory updates, new technologies, and market pressures, and help customers navigate with confidence.
• Shape proposals and partnerships that create measurable value and deepen our role as a critical partner in the life sciences ecosystem.

About you

• Business Insight – Understand client goals and industry dynamics and translate them into actionable account plans, applying strong commercial acumen, emotional intelligence, clear communication, and thoughtful empathy while staying curious about industry and regulatory shifts to anticipate client needs.
• Manages Complexity – Navigate ambiguity and competing priorities by structuring complex situations into clear actions, drawing on strong organization, self-direction, attention to detail, and the ability to keep momentum without losing clarity.
• Decision Quality – Make timely, well-reasoned decisions rooted in data and analysis, actively listening to customers and teammates so that diverse perspectives inform choices that balance business realities with customer needs.
• Collaboration & Influence – Build trusted relationships with clients and cross-functional partners by listening deeply, advocating for customer needs, and following through on commitments in a way that fosters alignment, strengthens trust, and creates shared momentum.
• Engaged – Demonstrate the values and core competencies needed to thrive at Redica (https://redica.com/about-us/careers/), bringing curiosity, empathy, and proactive communication that reinforce a culture of trust, customer-centricity, and continuous improvement.

Qualifications

• Proven experience managing complex, enterprise-level accounts, ideally within the life sciences quality, regulatory, or compliance domain, with a focus on partnership over transaction.
• Demonstrated success in driving growth and retention by understanding what matters most to the customer and turning insight into action.
• Proficient in CRM and account-planning tools (e.g., Salesforce) to maintain visibility, prioritize effectively, and strengthen relationships.
• Bachelor’s degree in business, marketing, life sciences, or a related field.

Additional Information

Top pharmaceutical companies, food manufacturers, medtech companies, and service firms from around the globe rely on Redica Systems to mine and process government inspection, enforcement, and registration data. This enables them to quantify risk signals from their suppliers, identify market opportunities, benchmark against peers, and prepare for the latest inspection trends. 

Our data and analytics have been cited by major media outlets including MSNBC, The Wall Street Journal (WSJ), and The Boston Globe.