Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY.  THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY.  APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Loudoun County, located just 35 miles west of Washington, D.C., is renowned for its exceptional quality of life, vibrant economy, and rich historical charm. With a unique blend of cultural, recreational, and educational opportunities, Loudoun offers an ideal environment to live, work, and grow.

Recognized by Forbes as one of America's Best Large Employers, Loudoun County Government is committed to creating a workplace where employees thrive. Loudoun is recognized for its outstanding commitment to fostering environments where employees can thrive based on various factors, which include atmosphere, salary, diversity, working conditions and workplace environment.

The Department of Information Technology is currently seeking an IT Technician I in the Customer Support Division. This position provides technical and service support to end users for computer hardware and software applications, printers, audio/video devices, access, and hardware issues; assists with password resets, replaces old computers, installs hardware and software, assists with inventory, responds to service and work orders, and provides maintenance to systems.

Essential Job Functions:

• Provides technical support. Provides support for installation, configuration, and troubleshooting of operating systems, software, peripherals, printers, copiers, and audio, video, and telecommunications equipment; assembles and disassembles PCs and components; and installs operating systems and software.
• Monitors inventory of computer and network equipment. (Monitors physical inventory of County computer and network equipment parts, components, and surplus; performs receiving for the Department; and maintains records and documentation.)Maintains technical knowledge of personal computer technologies. Maintains a necessary level of knowledge of emerging personal computer technologies; maintains thorough knowledge of PCs, iPads, tablets, audiovisual equipment, peripheral repairs and installation, printer sharing device installation, configuration, and standard County applications software; and shares knowledge with colleagues.

• Support Tier 1 and Tier 2 on-site installation, implementation, maintenance, troubleshooting, and repair of desktops, laptops, printers, iPads, iPhones, and associated peripherals.
• Support Microsoft Office 365 and Active Directory products.
• Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.

• Documents and tracks customer incidents and requests via ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable providing support to end users for application, operating system, folder and file access, and hardware issues.
• Responds to phone, email, online, and in-person inquiries regarding troubleshooting. 

• Diagnose and resolve complex technical hardware and software issues. Identifies, researches, and resolves technical problems. 

• Documents, tracks, and monitors the problem using applicable systems and tools.
• Delivers equipment; replaces old computers with new computers; installs hardware and software.
• Prepares computers for surplus and assists with the inventory. 
• Provides training to the user community on the use of personal computers, iPads, tablets, and/or phones.
• May perform other essential job functions specific to the position and department assignment.
• Performs special projects and other duties as assigned.
• Demonstrates compliance with County, Department, and Division policies and procedures, federal/state laws, and regulations, as applicable to the position. 

We are seeking an individual with:

• Strong technical skills.
• Knowledge of PCs, iPads, tablets, peripheral repairs and installation, printer sharing device installation, configuration; and standard County applications software.Knowledge of computer software installations and hardware repairs.
• Skill in establishing effective customer relations.
• Ability to organize and prioritize work with assistance.
• Ability to understand departmental programs, service policies, and procedures.
• Ability to follow complex verbal and written instructions.
• Ability to establish and maintain effective working relationships with peers, management, and clients.
• Ability to communicate effectively, both verbally and in writing.

High School diploma or equivalent (associate degree preferred); two (2) years of related technical work experience; or equivalent combination of education and experience.

Special requirements: 

• A current driver’s license and driving record check is required. 
• This position requires being able to lift and/or carry fifty (50) pounds.
• Ability to work additional hours, evenings, and weekends when needed, and is subject to recall and On-Call 24/7 duty is required on a rotational basis. 

Preferred Certifications:   CompTIA A+, CompTIA Network+, CompTIA A+, CompTIA Security +, Microsoft Certified Office Specialist, Microsoft Certified Desktop Administrator, or ITIL.

Preferred experience with SharePoint, Teams, and ServiceNow. Local government experience preferred.

The successful candidates will undergo a background investigation including a criminal record check, DMV record check, and fingerprinting.