Patient Access Coordinator - Patient Registration - FT 1.0 (80 hrs biweekly)

In an environment of continuous quality improvement, the Patient Access Coordinator is responsible for daily operation of the department ensuring adequate staffing to meet the customer’s needs. The position implements admissions policies and practices as well as coordinates with medical, nursing, and accounting staff to ensure appropriate patient placement.  The Patient Access Coordinator relies on extensive experience and judgment to plan and accomplish goals and performs a variety of tasks while leading and directing the work of others.  Exhibits the Standards of Excellence and exercises strict confidentiality at all times.

Job Functions:

1. Assists with Chart reviews/Audits.
2. Participates in hospital-wide and unit activities.
3. Coordinates new employee orientation/education/on-the-job training.
4. Assists with scheduling/staffing issues as requested.
5. Assists with patient issues/concerns as required.
6. Serves as resource person to other staff.
7. Collects data for reporting purposes.
8. Performs patient-related scheduling, registration, and insurance activities for providers by interacting with ancillary services personnel at this and other institutions to arrange proper diagnostic testing and preparations, verifying current demographic information with patient and updates record into the computer system while ensure correct release of information, providing necessary services to fulfill aspects of encountering protocol such as completion of demographic sheets on all patients, obtaining copies of insurance information, and supporting the need to meet constant and shifting deadlines for individual patient care.
9. Handles payments on accounts, charges, and medical co-pays by being responsible for accurate and timely entering daily patient charges in accordance with hospital policy, aiding by billing protocol for registration, encountering, batching and deposits, ensuring that all tickets and batches are posted on time in accordance with hospital policy and ensuring that copays are collected and posted on time in accordance with hospital policy.
10. Coordinates or assists Patient Access Supervisor with interviewing and hiring for the department.
11. Assists in completing annual evaluations of employees in a timely fashion.
12. Acts as a charge person for staff when Patient Access Supervisor is not available.
13. Assumes all other duties and responsibilities as necessary.

Coordinators assigned for Scheduling additional duties:

1. Oversees day-to-day flow of tasks/messages and orders from clinics into CWS.
2. Ensures each patient has the appropriate order in place to proceed with scheduling and other access functions.
3. Tracks issues with orders and task/messaging and provides regular feedback to Clinic Operations.
4. Works closely with Clinic Operations and other departments regarding technical issues.
5. Assists as needed in resolving any system inefficiencies.
6. Reports critical issues or changes to the CWS workflow to the Supervisor and/or Director in a timely manner.

Minimum Education/Experience Required:

• Associates degree in Business Management, Business Administration, or Minimum of two years of hospital experience.

Special Knowledge, Skills, Training:

• Verbal and written communication skills. 
• Manual dexterity, color vision, and near visual acuity. 
• Demonstrates leadership skills.
• Successful completion of board eligible Phlebotomy training program preferred.

Compensation Details:  Education, experience, and tenure may be considered along with internal equity when job offers are extended.
 

Benefits:  Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees.  To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.

Bonus Eligibility:  Available to qualifying full or flex time employees. Eligibility will be determined upon offer.

Memorial Health System is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

* Memorial Health System is a federal drug-free workplace.  This policy prohibits marijuana use by employees.