Payroll & HR Systems Analyst

The purpose of this position is to act as a systems analyst for the Town’s payroll and HR software systems.

The Payroll and HR Systems Analyst will serve as a hands-on expert of payroll and HR technology, data extracts, and reporting for the Town’s payroll and HR and related information systems.

The Payroll and HR Systems Analyst will work with the Financial Systems Manager, Business Management, Human Resources, Technology Solutions, third party vendors, and technical support teams and the departmental business units. The person in this role will do the following:

1. Provide users appropriate permissions to the Town’s payroll and HR systems and create and update workflows in these systems.
2. Troubleshoot and problem-solve issues within the Town’s payroll and HR systems. This includes answering questions from users and working with the vendor support to answer questions and solve issues when needed.
3. This position trains users on different aspects of the payroll and HR systems. Training may be in a formal or informal setting and includes both face-to-face training as well as creating how-to documentation or videos.
4. System testing, especially during upgrades and when deploying new functionality.
5. Process evaluation and improvement – this position will work with both our back office and end users to review existing business process and identify ways we can use our systems to improve these processes.
6. Project management – this position is responsible for facilitating projects to implement new modules and functionality within the Town’s payroll and HR systems.
7. Report creation – this position will use data from the payroll and HR systems to create reports for various users. The types of reports may range from dashboard reports to assist with decision making, to reconciliation reports comparing two datasets to ensure accuracy of the information.

An equivalent combination of education and experience that provides the required knowledge, skills, and abilities to perform the duties of the job.

Knowledge of: 

• Strong technical, analytical, and problem-solving skills.
• Proficiency with Microsoft Office tools - Outlook, Word, Excel, PowerPoint
• Proficiency with SQL, Tableau, or similar Business Intelligence tools.
• Enterprise Resource Planning (ERP) and/or HRIS systems.
• Knowledge of modern technologies and ability to relate them to payroll and HR applications.
• Relevant town ordinances, policies, and procedures
• Excellent communication, organizational, and project management skills.

Ability to: 

• Ability to maintain confidentiality
• Quickly learn new processes and technology.
• Develop and maintain effective working relationships and to work effectively as a team player.
• Plan, organize, coordinate, meet deadlines and follow up with attention to detail
• Model behaviors that are consistent with our values of RESPECT

Supervision: 

None

Work Environment
The work is typically performed in an office environment. This position may have the option to work remotely up to three days a week, but this is not a fully remote position. 

Education:

Bachelor’s degree in public administration, Business Administration, Human Resources, Accounting, Computer Science, or any business-related field.

Experience:

One year of business systems analysis experience with responsibilities including training, report creation, implementation, maintenance and support, process evaluation and improvement. Progressive experience in payroll and HR systems (time keeping software, payroll processing, employee benefits, employee training and evaluation systems, etc.)

Other Certifications 

Possession of a valid driver's license issued by the State of North Carolina. Or the ability to obtain reliable transportation.