Processing Assistant III

This position is located in Legal.

The primary purpose of this position is to provide assistance to the Legal Unit in furthering the agency's mission of protecting children and preserving families. This position requires the ability to listen, understand, and carry out oral and/or written instructions. Verbal communication either in person or over the telephone requires the ability to speak clearly, directly, effectively, and professionally. Any writing must communicate clearly, using good grammar. This person must have the ability to work with persons with diverse backgrounds and education. This position requires flexibility and stamina.

This person must understand the flow of work in the Legal Unit from the filing of a petition until the case is closed. This will require organization, understanding documentation, learning the legal processes, accessing databases, and always being detail oriented.

One of the important responsibilities of this position is as a liaison between the agency employees and the Juvenile Court personnel. As a liaison, this person must become familiar with the Juvenile Court requirements including the responsibility of the social workers; the attorneys who represent the agency, the guardian ad litem, and the respondent attorneys; the Clerk of Court; the paralegals; the respondents; and witnesses. This will require the ability to work and cooperate with each Juvenile Court Judge by directing the CCDSS personnel to the right courtroom at the right time. Excellent customer service is a necessary component of the job.
Clerical duties will include scanning, shredding, copying, filing, emailing, faxing, entering data in databases, filing papers in the office and at the courthouse, and other duties as assigned to assist CCDSS attorneys, paralegals, and office assistants.

MINIMUM EDUCATION & EXPERIENCE REQUIRED:  Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience. 

KNOWLEDGE, SKILLS AND ABILITIES:  This position requires the knowledge and skills necessary to operate the listed office equipment; this position requires basic computer knowledge and skills as well as familiarity with Microsoft Excel/Access databases.   The person in this position must be able to lift a minimum of 10 pounds and a maximum of 50 pounds as frequent lifting is required.  This position will be cross-trained with other Processing Assistants assigned to the Operations Team.  This position may be called upon to offer assistance to the Mailroom, Records Management, Reception Team and Supply Team during workflow crisis.  Person must be flexible as tasks could fluctuate without prior notice.  Strong communication skills are a must, as the person in this position will interact with people throughout the agency.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Have or be able to obtain a North Carolina Driver's License.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer. Law enforcement background check is required. Has or is able to obtain a valid North Carolina Drivers License. This position will require assisting in emergency and/or disaster situations. 

Educational transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.
 
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2604.


MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.