Remote Customer Support: Inbound Phone Calls - Property Taxes 10/2025
ModSquadWe Could Use Someone Like You in Our Crew.
ModSquad is seeking experienced and passionate Customer Service Representatives to join our fully remote team. We’re looking for individuals who enjoy handling complex inquiries related to property taxes.
For this opportunity, you’ll respond to customer questions about tax assessments, appeals, and arbitrations via phone and email, helping them navigate the process of lowering their property tax rates.
You’ll work closely with your team to research accurate information, identify appropriate solutions, and ensure every customer receives clear, detailed, and effective support.
Key Responsibilities
Answer phone calls and emails in a timely and professional manner.
Actively listen to ensure customers feel heard and understood.
Provide accurate and timely resolutions.
Escalate issues when necessary.
Stay up to date on task and policy updates to maintain accuracy.
Meet and maintain individual performance metrics.
Skills & Qualifications
Friendly, helpful, and upbeat communication style.
Strong problem-solving and critical thinking skills.
Ability to multitask and stay organized in a fast-paced environment.
Prior property tax experience is a plus.
Excellent command of grammar and written communication.
Hours of Operation (Pacific Time):
Daily, 6 AM - 5 PM
If you need help converting the time zone to your local time, World Time Buddy is a great tool. Just use 'Sacramento, CA' as your first location and your home location as your second.
Commitments:
Self-schedule 20 hours per week
Minimum of 90-days (as needed)
Workspace Requirements:
A dedicated laptop or desktop computer running Windows 11
A working webcam and willingness to use it during orientation/as needed by project
Must be willing to download and install ModSquad security systems on your computer and mobile phone
Stable broadband internet connection of 50 MBPS or greater
8 GB RAM or better
Dual monitors highly recommended
Please note: A Chromebook is not sufficient for ModSquad projects.
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.