Service Excellence Delivery - Product Owner (HR Focused)

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Job title: Service Excellence Delivery - Product Owner (HR Focused) (f/m/x)

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
 

We are seeking a dynamic Service Excellence Delivery- Product Owner with expertise in HR solutions to drive the vision, strategy, and execution of our HR-focused marketing products and initiatives. The role bridges business needs, employee experience, and digital marketing capabilities to deliver impactful HR tools, platforms, and campaigns that support talent acquisition, employee engagement, and organizational growth.

Key Responsibilities

Platform Strategy

• Accountable for the Workday Help Center of Excellence (COE) to provide strategic direction, prioritize business needs, and oversee functional decisions related to the platform.

• Responsible for providing business oversight and approvals for system changes, enhancements, and fixes, ensuring a consistent and scalable global case management experience. At the same time, it will balance the unique needs of each region, service team, and HR function.

Product Ownership

• Define and own the product vision, roadmap, and backlog for HR marketing platforms and campaigns.

• Collaborate with employees, people leaders, HR, Talent Acquisition, and Communications teams to understand business needs and employee experience goals (lead focus groups across all Solventum personas)

• Prioritize features and enhancements based on business value, employee impact, and data insights.

• Platform Evolution - Determine how Workday Help should evolve to better support:

  • Employees

  • People Leaders

  • HR (HRBPs, CoEs)

  • HR Service Delivery Teams

  • Overall Case Management and Knowledge Experience

Marketing Strategy & Execution

• Champion the transformation of HR Services into a productized, scalable model, balancing global consistency with local needs.

• Develop go-to-market strategies for HR-related initiatives, including employer branding, recruitment marketing, onboarding and employee engagement campaigns.

• Drive the adoption and continuous improvement of AI enabled solutions and self-service capabilities to improve HR service delivery.

• Partner with HR leaders to design targeted messaging, channels, and campaigns that attract, retain, and inspire talent.

• Align marketing initiatives with corporate values, Inclusion and Belonging strategy, and workforce priorities.

Content, AI & Knowledge Management

• Own and manage the global HR knowledge base and content strategy, ensuring information is clear, searchable, localized, and consistently branded.

• Partner with the HR Technology team to drive AI enablement and intelligent content delivery across HR platforms.

• Ensure HR content is accurate, timely, and aligned to user journeys and key moments in the employee lifecycle.

Stakeholder Collaboration & Change Management

• Serve as the main point of contact between HR stakeholders, communication and marketing teams, IT and digital development teams.

• Translate HR needs into clear product requirements, user stories, and acceptance criteria.

• Facilitate workshops, feedback sessions, sprint reviews with HR and marketing partners as well as focus groups  across different employee personas to ensure services meet real-world needs.

• Lead change enablement efforts to drive platform adoption, enhance user experience, and ensure alignment across functions.

Performance & Analytics

• Define and monitor KPIs related to HR marketing initiatives and platform usage (e.g., talent acquisition funnel, employer brand reach, internal campaign engagement).

• Use data-driven insights to continuously improve campaigns, platforms, and user experiences & sentiment

• Deliver actionable insights and recommendations to HR and business leaders to inform future improvements.

• Apply product marketing principles to increase awareness, understanding, and usage of HR platforms and services.

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree in Marketing, HR, Communications, or related field; advanced degree preferred. Master’s degree preferred.

• 5 years of experience as a Product Owner, Digital/Marketing Manager, or HR Technology/Product Manager or similar role.

• Experience with HR processes, talent acquisition, employee engagement, and employer branding.

• Experience with digital marketing tools (ATS, CRM, HRIS integrations, career sites, intranets, employee engagement platforms).

• 5 years of leadership experience

Additional qualifications that could help you succeed even further in this role include:

• Skilled in Agile/Scrum, stakeholder management, data-driven decision making, experience working withand ability to manage cross-functional, global teams

• Excellent stakeholder management, communication, and change management skills.

• Skilled in product marketing, internal communications, and user adoption strategies.

• Ability to analyze complex data and translate it into meaningful insights and actions.

• Strategic Global product experience

• Passionate about human-centered design, improving the employee journey, and delivering measurable impact.Ability to balance strategic vision with tactical execution.

• Skilled at building trust and alignment between HR, Communications & Brand, employees, people leaders, and IT teams.

Work location:

• Remote USA

Travel: May include up to [20%][domestic/international]

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.