The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements

Other duties as assigned by manager 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION AND EXPERIENCE: 

• A high school diploma or GED is required
• 1 year of relevant experience is preferred
• Previous experience in medical collections is required
• Previous experience working in a call center environment required

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong organization and communication skills
• Ability to use professional language and grammar
• Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
• Intermediate to advanced Microsoft skills in Word and Excel
• Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
• Strong telephone communication and negotiation abilities
• Must have the ability to simultaneously talk and type
• Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
• Ability to type minimum of 25 wpm

Benefits Offered:

• Medical
• Health Savings Account for High Deductible Medical plan
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Retirement with Company Matching
• Paid Time Off & Holidays
• Employee Assistance Program
• Referral Program

Illinois and Maryland residents click below for compensation and benefits

https://www.holliscobb.com/illinois-maryland-residents/

 Hollis Cobb is an Equal Opportunity Employer