Administrative Assistant, Membership & Industry Relations

Recording Academy
Location: Remote – United States
Pay Range: $21.05 – $22.73 per hour

Who We’re Looking For

The Administrative Assistant, Membership & Industry Relations supports both the Managing Director of Member Outreach & Systems and the Managing Director of GRAMMY U. This role plays a key part in maintaining an extensive member and artist relations database, enhancing the GRAMMY U membership experience, and providing administrative support across the Membership and Outreach teams.

What You’ll Do

GRAMMY U Support

• Maintain GRAMMY U application queue and deliver top-tier customer service to members
• Collaborate with the Membership & Operations Manager and GRAMMY U teams to meet national goals
• Coordinate and attend strategy meetings with GRAMMY U Representatives
• Develop membership presentations, orientation materials, and training documents
• Manage GRAMMY U LinkedIn and Discord member approvals
• Track membership data and compile program statistics for reporting and presentations
• Assist with mentorship programs, national programming, and social media committee efforts

Membership Accounts Support

• Serve as a secondary contact for general membership inquiries and voicemails
• Assist with account database management and troubleshooting alongside technical teams
• Help verify credentials for new and renewing members
• Conduct research and maintain organized member and outreach databases
• Support development of internal and external membership strategies and presentations
• Coordinate RSVP platforms, registration systems, and guest lists for events
• Assist with contracts, speaker agreements, and logistics for festival and conference activations

Shared Administrative Duties

• Provide direct administrative support to both Managing Directors
• Manage scheduling, travel arrangements, calendar maintenance, expense reports, and other administrative functions

Skills & Experience

Required:

• Bachelor's degree preferred (Information Systems, Business Administration, or related field)
• Minimum 2 years of executive-level administrative experience
• Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Experience handling confidential and sensitive data with discretion
• Strong communication and customer service skills
• Ability to multitask and manage projects independently in a fast-paced environment

Preferred:

• Experience in Salesforce or other CRM platforms
• Background in nonprofit or membership organizations
• Experience with Microsoft database products
• Prior work in the music, entertainment, or creative industries is a plus

Physical Requirements

• Must be able to sit and work at a computer for extended periods
• Occasionally required to stand, walk, kneel, or lift up to 60 pounds
• Reasonable accommodations will be made for qualified individuals with disabilities

Salary & Benefits

• Starting hourly rate: $21.05 – $22.73
• Compensation may vary based on location, experience, and qualifications
• Comprehensive benefits package includes:
  • Medical, dental, and vision insurance
  • 401(k) match
  • Generous paid time off
  • Additional wellness and support resources
• Learn more about employee benefits at: www.grammy.com

About the Recording Academy and Its Affiliates

Recording Academy
The Recording Academy is the leading organization representing music creators. Known for the GRAMMY Awards, the Academy also operates the GRAMMY Museum, MusiCares, and GRAMMY U, investing in the future of music through education, advocacy, and community support.

Latin Recording Academy
A membership-based organization that celebrates Latin music and creators through the Latin GRAMMY Awards and educational initiatives.

Latin GRAMMY Cultural Foundation
Focused on providing scholarships and programs for the next generation of Latin music professionals.

MusiCares
A nonprofit organization offering confidential preventative, recovery, and emergency services to members of the music community.

GRAMMY Museum
A nonprofit dedicated to celebrating music history and inspiring tomorrow’s creators through preservation, education, and public programming.

Equal Opportunity Commitment

The Recording Academy is an equal opportunity employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.