Company Overview
FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.
When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.
Summary: Leads, develops and documents business requirements that assist others in the development of quality based solutions and provides for intermediate business analysis functions for product development and implementation of an enterprise web based insurance processing application. Additionally, plans and executes multiple technology-related projects to ensure that deliverables are completed as scheduled and consistent with business requirements.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Supervises, coordinates and supports the activities of other business analysts and execution team members.
Manages multiple projects in an agile environment.
Facilitate, train, direct and lead cross functional teams in all areas of the application.
Oversees the development of business requirements documents that meet our customer’s insurance business needs.
Manages cross-departmental and cross-functional teams. Responsible for checking the employees’ quality of work.
Works in a team with software developers, testers, business analysts and others related to Product Delivery.
Provides support and guidance daily to the business analysts in performing their assignments, monitors the successful delivery of BRDs, releases, performance reviews and adherence to policies and procedures.
Facilitates all projects and workflow through the agile process seeing them to completion.
Supports other Focus Technologies teams in their triage of production issues.
Creates and maintains project plans and other project documents for all assigned projects.
Prepares daily updates to project plans and project dashboards.
Analyzes and identifies risks in a project. Assesses what resources will be needed for the project’s completion.
Improves the application workflow for the betterment of our clients.
Coordinates with the technical team during technical architecture design, development and delivery of product changes and enhancements.
Develops and documents business solutions for business problems and translates those solutions to technical personnel and sees those solutions through the delivery process.
Conducts business and technical requirements reviews and makes recommendations to improve the Business Analyst process.
Participates in the continuous development of the BA Teams standard practices and procedures.
Manages client concerns and escalations.
Maintains current knowledge of relevant and related technology and processes used in the environment.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Analytical –Synthesizes complex or diverse information; Uses intuition and experience to complement data.
Client Services - Manages difficult or emotional client situations; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Creativity – Thinks creatively and provides creative methods and alternatives to assist in accomplishing corporate and fiscal goals, and in resolving conflict, quality issues, improving productivity as well as employee relations and activities.
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organization’s core values.
Interpersonal - Creates effective working relationships across multiple levels and multiple functions within both client and Company organizations.
Managing - Includes staff in planning decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Provides regular performance feedback; Fosters quality focus in others; Continually works to improve supervisory skills.
Oral Communication - Speaks clearly and persuasively in positive or negative situations;; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Follows through on commitments.
Project Management - Manages multiple projects, resources and multi-level projects simultaneously. Utilizes process improvement and process enhancement methodologies. Communicates effectively and makes actionable recommendations to product delivery management.
Technological – Understands technology as related to Property/Casualty products. Able to work in waterfall manner within an agile software development environment.
Team Work – Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives; Recognizes accomplishment of other team members.
Written Communication - Uses writing effectively to advance business aims, creates complex documents that achieve desired results, tailors writing style to the audience, and organizes and express complex ideas effectively; using graphics and other aids as needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s degree from a four-year college or university, in business, finance or computer science preferred; 10 years relevant experience acceptable in lieu of Bachelor's degree. Five (5) to seven (7) years of data analysis, or project management experience preferably in the insurance industry; minimum of three (3) years of supervisory experience in related field; or equivalent combination of education and experience. Experience working with Developers, Project Managers, Quality Assurance Managers and Release Managers preferred.
Language Ability:
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Technical Skills:
To perform this job successfully, an individual should have a strong proficiency in SQL queries and related tools such as SQL functions and creation of temporary tables; Proficiency working with DB2 and the ability to work with SQL Server and Sybase. Proficiency working with reporting and Business Intelligence tools including the ability to understand and produce tabular reports, bar graphs, line graphs and pie charts. Working knowledge of SDLC concepts and goals. Experience with Kanban methodology, Cognos, InfoMaker and Rational Requisite Pro is a plus.
Certificates and Licenses:
None
Supervisory Responsibilities:
Directly supervises more than two (2) employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear over the telephone; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Travel Required:
0%-25% based on location
Why join the FOCUS Team?
The FOCUS Difference:
Medical, Dental, Vision, Life, Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Commuter Benefits
Flexibility: Remote and Hybrid Opportunities Available
This position is not able to be performed in California, Colorado, New York or Washington.
EEO
Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrinfo@peak6insurtech.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
