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Client Services Manager

BridgePoint Associates
Full-time
Remote
$60,000 - $100,000 USD yearly
Customer Support
JOB TITLE: Client Services Manager
REPORTS TO: Managing Partner
JOB CLASSIFICATION: Full-time; Exempt
LOCATION: Remote
COMPENSATION: Typical compensation range is $60,000 to $100,000 or more, per year
 
BridgePoint Associates, a recruiting firm that specializes in the nonprofit sector, is seeking a Client Services Manager responsible for researching, identifying, and securing new clients. The Client Services Manager will utilize a consultative approach to establish relationships with organizations seeking top talent in all major functional areas. Must be a highly motivated self-starter.
 
This is a great early career growth opportunity. Exceptional earning potential. Compensation consists of a base salary and commission; uncapped commission; typical compensation range is $60,000 to $100,000 or more, based on several factors, including education, experience, individual performance, and geography. 3 weeks of PTO in year one. This is a fully remote position that can be located anywhere in the contiguous United States.
 
What You'll Do: 
  • Research and identify prospective clients for the firm
  • Introduce BridgePoint Associates' services to prospective clients through a consultative approach via email, phone, video conference and/or in-person meetings
  • Negotiate contract terms with prospective clients, where appropriate
  • Meet or exceed all relevant goals and KPIs for making contacts, securing new job orders and filling open positions
  • Lead kick-off meetings with clients to gain a thorough understanding of their needs (i.e., responsibilities, qualifications, etc…)
  • Manage the full lifecycle of each client search
  • Deliver outstanding levels of client service throughout the process, including timely and professional communications
  • Clearly convey position requirements to colleagues in Talent Sourcing and Recruiting to ensure a successful recruitment process
  • Post new jobs in the firm’s applicant tracking system (ATS) and on social media
  • Create detailed job descriptions and candidate communications for marketing purposes
  • Participate in company-wide meetings to update the team on the status of open positions
  • Oversee the submission of qualified candidate resumes to clients
  • Establish open lines of communication with clients to collect feedback on our candidates, provide updates on our search efforts, and understand the status of their searches
  • Ensure that all candidates are updated regularly regarding the status of their candidacy
  • Establish search criteria to identify potential candidate pools for open positions
  • Ensure that each recruitment process proceeds in an efficient and effective manner
  • Communicate offers to candidates, as requested by clients
  • Assist with recruiting candidates and other tasks, as needed
 
What You Bring:
  • Approximately 1 to 3 years of recruiting, business development, sales, nonprofit fundraising, or related experience
  • A team-player with an entrepreneurial mindset
  • Ability to thrive in a goal-driven, collaborative environment
  • Strong research and prospecting skills
  • Positive attitude, personable and professional
  • Operate with a sense of urgency; possess a great attention to detail and strong organizational skills
  • Must be self-driven and have the ability to generate results while working remotely
  • Excellent communication skills (verbal and written)
  • Experience with tools including application tracking systems and CRMs a plus
  • Proficient in Microsoft Office and/or G-Suite
  • Bachelor's Degree preferred
Equal opportunity employer.