Customer Logistics Manager

Momofuku Goods

Momofuku Goods aims to redefine the American pantry by giving home cooks restaurant-grade essentials that make cooking more fun, enjoyable, and delicious.

Founded in 2020 by David Chang and the Momofuku team, Momofuku Goods carries forward the same principles that shaped our restaurants—challenging conventions and making the unfamiliar familiar. We believe in the power of food to bring people together and create more confidence, joy, and connection in the kitchen.

The Momofuku Goods Customer Logistics Manager will oversee the day-to-day execution and continuous improvement of Momofuku’s logistics network, managing fulfillment, 3PL relationships, and transportation performance across the retail channel. This role serves as a bridge between customer logistics and cross-functional partners to ensure orders ship accurately, on time, and in full.

The Customer Logistics Manager will lead the coordination of shipments, partner with internal teams on order planning and replenishment, and drive improvements in service level and cost efficiency. They will also provide customer-facing support as needed, ensuring clear communication with retail partners around delivery timing, order status, and issue resolution. This role is ideal for someone who thrives in a fast-paced, high-growth environment and enjoys building structure around complex logistics processes.

Salary Description: $91,000 - $137,000 annually + bonus + company stock options

What's in it for you?

Momofuku offers competitive pay and a comprehensive benefits package, including vision/dental/medical and gym and commuter discounts, plus more after required wait periods. We encourage our employees to grow and learn, and offer many opportunities for personal and career development.

RESPONSIBILITIES:

• Oversee logistics activity across Momofuku’s 3PL network, ensuring SLAs/KPIs are met.
• Manage and mentor the Customer Logistics Coordinator, providing direction on priorities, workload management, and escalation handling.
• Coordinate with Customer Service, Sales, and Planning to align order timing, inventory availability, and shipment scheduling.
• Proactively communicate any potential OOS, shorts, or order changes with customers, brokers, and sales team.
• Monitor and resolve order discrepancies, substitutions, and revisions to maintain fulfillment accuracy.
• Ensure timely transmission and validation of EDI and ASN data across retail partners.
• Partner with 3PLs to ensure dock management, appointment scheduling, and trailer loading efficiency.
• Track and report outbound KPIs including OTIF, fill rate, and carrier performance.
• Identify root causes of late shipments, shortages, or damages and implement process improvements.
• Maintain accurate order and shipment data in NetSuite and 3PL portals.
• Prepare weekly and monthly outbound performance summaries for cross-functional teams and leadership.

REQUIRED QUALIFICATIONS: 

• 3–5 years of experience in logistics, distribution, or supply chain operations.
• Strong understanding of fulfillment, freight modes (LTL, FTL), and 3PL management.
• Excellent organizational and communication skills, with the ability to collaborate across departments.
• Comfortable balancing day-to-day execution with long-term process development.

PREFERRED QUALIFICATIONS: 

• Proficiency in ERP/WMS systems (NetSuite preferred) and EDI workflows (SPS).
• Proven track record of improving service levels and reducing fulfillment costs.
• Experience in CPG, food, or retail distribution.

PHYSICAL DEMANDS: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job and can be met with or without reasonable accommodation. While performing the duties of this job, the employee is regularly required to sit for extended periods of time. The employee is frequently required to use hands and fingers to use the computer keyboard, writing and the answering phone. The employee must be able to regularly lift up to 25 lbs.  

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

Momofuku is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking