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Customer Success / Mining Engineer

Pronto
Full-time
Remote
United States
$70,000 - $110,000 USD yearly
Customer Support

About the role

  • Demonstrate a “Safety First” mindset
  • Oversee on-site implementation and operation of autonomous haulage systems at client mine sites worldwide
  • Collaborate with site management to integrate our autonomous technology into existing mining operations
  • Troubleshoot technical issues and optimize system performance in diverse mining environments
  • Develop and implement standard operating procedures for autonomous fleet deployment
  • Train client personnel on safe operation and maintenance of autonomous systems
  • Evaluate site conditions and develop customized implementation plans
  • Document deployment processes and contribute to continuous improvement initiatives
  • Serve as the technical liaison between our engineering team and mining clients
  • Monitor system performance and collect data for analysis and optimization
  • Manage operator schedules, testing schedules,policy adherence on site, etc.
  • Enforce MSHA compliance

Qualifications

  • Preferred: Bachelor’s Degree in Mining Engineering or related
  • Experience: 0-4 years in mining operations, preferably with exposure to autonomous systems
  • Experience managing a fleet of Heavy Machinery such as haul trucks
  • Safety-focused mindset and commitment to regulatory compliance, specifically relating to MSHA
  • Excellent problem-solving abilities and technical troubleshooting skills
  • Outstanding communication and relationship management capabilities
  • Willingness to travel extensively (80-90% travel required) to mining sites worldwide

Preferred Qualifications

  • Strong understanding of mining processes, equipment, and safety regulations
  • Experience with mining software applications and technologies
  • Experience with autonomous or semi-autonomous mining equipment
  • Knowledge of data analytics and performance optimization
  • Project management certification or experience
  • Multilingual capabilities
  • Technically inclined individuals preferred
  • Interest in autonomous technology
  • Self-starter who loves learning and seeks out opportunities for growth

Benefits

Job Type: Full-time

Location/Travel: Location is flexible but candidate should expect to travel 90%+

Pay: $70,000.00 - $110,000.00 per year

Other Benefits:

  • Per diem pay when traveling for work
  • Work in a fast-growing startup with growth opportunity
  • Work with a word-class team, on cutting-edge technology, with opportunity to affect massive change in the mining industry
  • 401(k)
  • Dental insurance
  • Health insurance
  • Unlimited paid time off

Our company is revolutionizing mining operations through cutting-edge autonomous haulage solutions. Join us to help shape the future of mining technology while working with diverse clients across the globe.