At Qu you will:

• Strategic Account Management: Build and maintain strong relationships with executive stakeholders across IT, Operations, Finance, and Marketing to align Qu’s solutions with their business priorities.
• Value Delivery: Guide customers to maximize adoption and value from Qu’s platform, identifying additional solutions and services that support their objectives.
• Customer Success Planning: Develop and execute tailored success plans, conduct regular business reviews (QBRs), and provide actionable insights that demonstrate ROI.
• Retention & Growth: Own account retention by proactively identifying risks and addressing challenges early, while also identifying growth and expansion opportunities.
• Product Expertise: Maintain a deep understanding of Qu’s platform and evolving capabilities, helping customers apply features to their unique business needs.
• Advocacy & Collaboration: Act as the voice of the customer internally, collaborating with Sales, Product, Engineering, Support, and Marketing to address needs and ensure alignment.
• Data-Driven Insights: Monitor customer health using key metrics, surface risks, and leverage analytics to inform strategies and recommendations.
• Continuous Improvement: Identify opportunities to enhance internal processes, drive operational efficiencies, and improve the overall customer experience.

What we're looking for:

• 4+ years in Customer Success, Account Management, or related client-facing SaaS roles, ideally supporting enterprise or mid-market customers.
• Proven ability to engage with C-level executives and build trusted, strategic relationships.
• Strong understanding of SaaS, enterprise software, or restaurant technology (preferred).
• A track record of driving adoption, retention, and revenue growth within existing accounts.
• Excellent project management, organizational, and prioritization skills.
• Outstanding communication and presentation abilities, with comfort leading executive conversations.
• Analytical and solutions-oriented, with a customer-first mindset.
• Experience working collaboratively with cross-functional internal teams.

Why Join Qu?

At Qu, you’ll have the opportunity to make a meaningful impact on both our customers and our business. We offer a collaborative, innovative environment where your ideas are valued and your work drives real outcomes. Enjoy competitive compensation, comprehensive benefits, and the chance to grow your career as part of a dynamic team transforming the restaurant technology space.