Customer Support Intern

We are…

A leading digital sports media group with a large global presence. Our Better Collective brands — including Action Network, Playmaker, RotoGrinders, Vegas Insider, and The Nation Network — attract over 400 million monthly visits. At Better Collective, we believe in the power of sports to connect and inspire people, and we know that delivering great support is a big part of that experience.

We believe in respect, collaboration, and creativity — the same qualities that drive winning teams. In a customer support position, you’ll play an important role in making sure every interaction leaves people feeling valued and understood. 

You are…

• A sports fan who enjoys connecting with people and solving problems.

• A clear communicator with strong writing skills who can explain solutions simply and professionally.

• Organized, detail-oriented, with a positive, problem-solving attitude.

• Eager to learn, with some customer service experience or a strong passion for sports and helping people.

You will…

• Provide friendly and timely support to customers through email and social channels.

• Troubleshoot account, subscription, and product-related issues with patience and professionalism.

• Escalate technical issues to the appropriate internal teams when needed.

• Share feedback and insights from customers with the broader team to improve the user experience.

• Stay up to date on company products, features, and sports-related content so you can better support our audience.

You have…

• Strong communication skills — you can keep things clear, friendly, and easy to understand.

• Reliability and flexibility — you can pitch in during nights and weekends when the sports calendar is busiest.

• Basic technical comfort — you’re quick to pick up new software and online tools.

• Some experience with tools like Zendesk or other customer platforms — not required, but definitely a plus.