Position Summary:
A Warranty Administrator is responsible for the timely and accurate processing of warranty claims. This position covers the full extent of all Warranty Claim Administration. Through the employee’s knowledge and continued training, they will be able to assist customers with all questions, concerns, and processes on a daily basis. The position is responsible for completing all requirements of getting a warranty claim paid and/or completed.
Essential Duties and Responsibilities:
• Accountable for assigned dealers and work involved with assigned claim completion.
• Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI.
• Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests.
• Maintain accurate records of claims throughout all steps of the process, updating claim notes with accurate detail.
• Respond to communications timely within WPI expectations.
• Punctual dependability, you’re considered the first contact for your accounts.
• Use internal reporting to reconcile work weekly and monthly.
• Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance.
• Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers.
• Communicate training or resources needed as required to execute responsibilities efficiently.
• Self-Report all issues identified.
• Review all warranty repair orders for accuracy and compliance, communicating any inconsistencies noted with customers as necessary.
• Communicate with dealers as needed, including helping them with questions or issues.
• Follow WPI Policy and Procedures for all claim handling.
• Other duties as assigned
PREVIOUS CHRYSLER WARRANTY PROCESSING EXPERIENCE REQUIREDQualifications:
• Excellent communication and attention to detail skills
• Proficient or ability to learn new computer systems
• Prior experience in warranty processing preferred
• High School Diploma or GED equivalent
• Sound reasoning and math skills