General Summary:

The Account Logistics Coordinator (ALC) works directly with clients and various shipping entities to ensure equipment is allocated and that shipments are scheduled, tracked and delivered to the customers satisfaction. This position requires the use of independent judgment and decision making with respect to coordination of custom shipping arrangements which are key to the success of the Company.

Essential Duties and Responsibilities:

• Ensures that inventory in various warehouses is correct and available to allocate; ensures procurement of inventory to fulfill orders.
• Schedules pick-ups and / or deliveries with appropriate carriers; provides concise instructions as to location, required date / time, specific instructions, etc.
• Manages account and client relationships; responsible for managing costs within client transactions.
• Enters instructions into system and ensures paperwork is received by the proper individual / parties in order to track the progress of shipments.
• Communicates with shipping agents to answer questions, relay proper handling and packing of inventory and to confirm required shipping instructions.
• Confirms site inspection / preparation, typically via phone.
• Negotiates rates, within specific guidelines, with carriers and agents as necessary.
• Resolves issues such as damaged / lost items and delayed shipments; exercises good logistics judgment to avoid such issues.
• Verifies documents and system entry prior to processing for payment to ensure correct pricing.
• Accountable for each project assigned; follows up with all involved parties until project is completed.
• Prepares client HAWBs for rating, ensuring accuracy of information entered.
• Other special projects or duties as assigned by management.

Supervisory Responsibilities:

• None.

Qualifications:

• Ability to acquire TSA certification (required).
• Outstanding customer service skills; ability to communicate concisely and effectively, both orally and in writing.
• Strong attention to detail; excellent problem-solving skills.
• Ability to multi-task and prioritize; self-motivated.
• Ability to manage time effectively to ensure timely responses and completion of tasks/projects;
• Ability to tolerate periods of stress and adhere to deadlines.

Education and /or Experience:

• High School diploma or GED or equivalent experience; Bachelors degree in business or logistics-related field is a plus.
• A minimum of two (2) years of experience in an office environment with emphasis on customer service and support.
• An equivalent combination of education and experience.

Language Skills:

• Excellent interpersonal and communication (oral and written) skills.
• Ability to communicate clearly and concisely in English, both orally and in writing, to all levels.

Computer Skills:

• Proficient in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint.
• Ability to quickly learn new programs/software.

Physical Demands:

• Sitting eight (8) hours or more per day; standing and/or walking two (2) hours or more per day.
• Eight (8) or more hours per day doing computer work.
• Ability to bend, reach and stoop.
• Ability to lift up to 25 pounds.
• Noise level can be moderate due to multiple conversations in close proximity.

Work Environment:

• Primarily office-based with occasional warehouse environment depending upon location.

Travel Requirements:

• Occasional travel as needed.