Responsible for correctly coding healthcare claims in order to obtain reimbursement from insurance companies and government healthcare programs.

Customer Services:

• Answering and referring inquiries within scope of business services.
• Telephone: Answers telephone, processes call, and document appropriately. Returns all messages in a timely manner.
• Maintains communication between medical providers, administrative staff, and/or patient/families.

Business Services:

• Performs account audits of patient billing and medical records of providers

• Assigns ICD-10, CPT, and HCPCS codes based on provider documentation.

• Reviews, works, and corrects both internal errors and denials from insurance companies and re-files the claim.

• Files appeals to carriers according to prescribed guidelines, documents all information related to appeals and follows up.

• Scans and uploads patient clinical documents into medical chart.

• Ensures all provider services are accounted for and billed.

Environmental Services:

• Contributes to the overall cleanliness and appearance of personal work space and department.

• Monitors supply levels and requests when needed.

• Maintains all equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.