Patient Access Specialist (32 Hrs/3 days per week)

Rothman Orthopaedics is looking for a Patient Access Specialist.  A Patient Access Specialist handles all incoming calls efficiently, and in a timely manner for multiple specialties/body parts. He or she is responsible to triage and schedule an appointment with the appropriate provider.

Schedule:  Sunday, Monday, Tuesday - 8am to 6:30pm

Location: fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX

Essential Duties (this list may not include all duties assigned):

• Answers telephone on ACD line, register patient, screen calls and schedule appointments as suggested by Salesforce.
• Handles all incoming and outgoing calls to assigned skills.
• Maintain meeting/exceeding in scorecard metrics.
• Send detailed messages when required via eCW pool.
• Must remain up-to-date on specialty team emails and resources.
• Be active and properly communicate in all assigned team glip messages.
• Remain aware of providers and mid-levels on all assigned specialties/body parts.
• Communicate specialty concerns to Specialty Supervisor, all other concerns to direct report Supervisor/Manager.
• Responds to emergency calls according to established procedures.
• Exemplifies the desired culture and philosophies of the organization.

Minimum Requirements:

• Education: High School diploma or GED
• Experience Level: One year on specialty
• Skills: Computer skills including, but not limited to MS Office
• Reliable high-speed internet access and Wi-Fi connection required

Patient Access Internal Qualifications:

• Tenure of one year
• Six months of meeting/exceeding scorecard metrics
• Corrective action free for one year

Our Commitment to Employees:

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.