Full-Time · South Africa Only · Remote · ZAR 15,000–20,000/month

Better IT Now is a U.S.-based Managed IT Services Provider (MSP) supporting small businesses with modern tech, proactive support, and no-nonsense service.

We’re a small team (just the owner and assistant) — and we’re ready to grow.
That’s where you come in.

You’ll be our go-to technical support partner and operations helper. This isn’t just a helpdesk job — we want someone who can handle day-to-day tickets and help build out processes, test tools, and contribute to a growing MSP. You will work directly with me (the owner) on a daily basis, assisting with projects, rollout, R&D for new products we want to try, and have real input towards making IT Better!

What You’ll Be Doing:

Support (30–40%)

• Handle ~5–10 helpdesk tickets/week (printers, passwords, Office 365, system slowness, checking backup failures, etc. )
• Answer phones during EST business hours and assist clients directly
• Handle basic server tasks (updates, RDP, services, log reviews)

Projects & Process Work (60–70%)

• Build and maintain internal documentation (SOPs, KBs, onboarding checklists)
• Help test and evaluate new tools (AV, backup, RMM features, etc.)
• Assist with operational busy work (reboots, agent checks, monitoring follow-ups)
• Help the owner build a scalable backend with repeatable workflows

Skills & Experience Needed:

• Strong English speaking and writing (this will be tested!)
• Confident with Windows desktop support (10/11)
• Familiarity with Office 365 user/admin tasks
• Experience troubleshooting backups, printers, and common helpdesk issues, a reasonable understanding of networking, and minor CLI/scripting
• Comfortable using tools/platforms like Syncro, ScreenConnect, Hudu, Atera, Ninja, etc.

✅ Bonus Points:

• Experience working at an MSP
• Familiarity with Acronis, Bitdefender, Proofpoint, or Webroot
• Ability to write clean documentation for repeatable processes
• Basic server comfort (Event Viewer, RDP, task scheduler, services)

What You’re Like:

• You’re self-driven but like having daily check-ins to stay on track
• You don’t need 50 tickets a day to stay productive
• You want to be part of something small that’s growing — not just another cog

• Full-time, remote — Monday to Friday, 9 AM–5 PM EST (New York hours) [2:30 PM – 11:30 PM in South Africa] (hours may change, overtime/additional pay will be available for projects and additional work for the right candidate)
• Must have stable, fast internet, a reasonable system to work from, and a quiet environment to take calls
• Pay range: ZAR 15,000–20,000/month, depending on experience