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Senior Director, Technical Solutions (Development)

Zuri Group
Full-time
Remote
United States
Operations & Project Management
The Senior Director of Technical Solutions - Development assumes a multifaceted role, combining leadership responsibilities overseeing a technical team with hands-on consulting for Zuri Group clients and internal projects. Our team of developers specialize in offering expert guidance and best practices for the successful architecture, implementation, and utilization of fundraising systems. As a leader, this role encompasses team mentorship and guidance, fostering the professional development of our staff, ensuring the consistent delivery of exceptional services to clients, and upholding Zuri Group's rigorous management standards. 

In the dynamic realm of software development, our client projects are dedicated to elevating the functionality and efficiency of critical business systems. This leadership position has a primary emphasis on fundraising software solutions including Salesforce, Blackbaud CRM, Luminate Online, Engaging Networks, and an array of other cutting-edge technologies. In this capacity, this role is positioned at the vanguard of these transformative projects, serving as the catalyst for change within our clients' organizations. Developing well-thought-out and logical solutions to intricate challenges should be a passion and a central aspect of this role. 

Job Responsibilities

    • Adhere to Zuri Group’s management standards for leadership, communication, administration, performance management, team building, strategic thinking, and conflict resolution. 
    • Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging. 
    • Drive employee engagement, growth, and support team members with career growth and development, advocating for project assignments and/or professional development to advance career objectives and Zuri’s strategic plan. 
    • Facilitate successful resolution of conflicts for team members as necessary, modeling constructive conflict management strategies.  
    • Synthesize regular performance feedback from project leadership and colleagues for team members to optimize client outcomes and support team development. This includes sharing areas of excellence (i.e., modeling for others, improving standard process, etc.) and addressing areas of opportunity (i.e., discussing frankly with staff and following Zuri standard process for performance management with People Operations, as necessary.)  
    • Oversee and proactively provide strategic recommendations and best practice advice on meeting goals through software system configuration, customization, process improvement, and/or staff training. Include appropriate considerations of budget, timeframe, and client capacity.   
    • Strengthen your recommendations with a keen understanding of system opportunities and potential shortcomings, leveraging your extensive expertise and industry insight to drive informed decision-making and deliver optimal solutions. 
    • Lead comprehensive client education and training initiatives, with a specific focus on ensuring a smooth go-live transition and facilitating user proficiency by providing expert guidance and empowering clients to harness the full potential of their new technologies. 
    • Establish yourself as a trusted advisor to clients, gaining a deep understanding of their unique requirements and aligning solutions with their specific business objectives.  
    • Champion effective communication strategies to foster robust client relationships, adeptly managing and fulfilling their needs with a keen understanding of their objectives and expectations. 
    • Collaborate closely with cross-functional teams to articulate the scope of work needed to meet client requirements, meticulously assessing the level of effort required. Additionally, exercise vigilant oversight of project resources, working in tandem with project management to ensure optimal resource allocation and project success. 
    • Spearhead and oversee the strategic development of software solutions tailored to meet project objectives and precise requirements, serving as the driving force behind innovation and excellence in technical project deliverables. 
    • Forge collaborative partnerships with clients and cross-functional development teams, demonstrating an innate ability to discern intricate business requirements. Transform these insights into concrete technical specifications, facilitating the seamless translation of needs into robust CRM solutions. 
    • Architect and engineer cutting-edge software applications, applying your expertise in programming languages such as Java, Python, C#, or JavaScript. Your choice of language is deftly tailored to the unique demands of each project, ensuring the optimal alignment between technology and project objectives. 
    • Craft and sustain code of exemplary quality, characterized by its cleanliness, efficiency, and comprehensive documentation and oversee junior staff’s code to maintain quality standards. 
    • Conduct unit and integration testing to ensure that software applications meet functional and performance requirements. 
    • Identify and troubleshoot issues with software applications, and implement fixes or workarounds as needed while overseeing junior staff’s troubleshooting efforts. 
    • Remain current with the latest trends and advancements in software development and deliver informed recommendations to clients and stakeholders. 
    • Provide ongoing support and maintenance for software applications, including bug fixes and feature enhancements. 
    • Collaborate with other members of the development team to ensure that projects are completed on time and within budget. 
    • Proactively identify opportunities for upselling, cross-selling, and expanding client partnerships. 
    • The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time. 

Relevant Skills & Experience

    • Bachelor's degree or 5-7 years of relevant experience.  
    • Proven experience (minimum of 5 years) in non-profit and/or higher education implementation projects, preferably in a technology consulting environment. 
    • Knowledge of fundraising principles and demonstrated proficiency in related technical systems such as Salesforce, Blackbaud CRM, etc. 
    • Possesses subject matter expertise and demonstrated proficiency in core software systems as relevant to the Technical Solutions department (e.g. Microsoft Dynamics, Blackbaud CRM, Salesforce, etc.) 
    • Advanced programming skills in C#, .NET Framework, SQL, HTML, JavaScript, and XML. 
    • Ability to effectively manage a team of technical resources with different project priorities, building consistency and cohesion. 
    • Highly analytical, technically proficient, and able to learn new tools and software quickly. 
    • Ability to relay and explain technical concepts to a broad audience, including non-technical staff. 
    • Effective in building consensus and communicating with a wide range of stakeholders, including executives and senior level staff. 

Bonus Points

    • Experience with the BBCRM LO (Luminate Online) 
    • Experience with managing projects in a consulting context/framework. 
    • Working knowledge of JIRA or other task-management systems. 
The salary floor for this role is $165,000, commensurate with experience.

Zuri Group is a safe, inclusive workplace for people of all backgrounds and walks of life. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities. Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we suggest, please apply anyway. We value potential, curiosity, and willingness to learn, and we are committed to providing training and support to help our employees grow and develop their skills.

Benefits
Full-time employees have access to the following:
- Medical, Dental, and Vision insurance, some plans covered 100% by Zuri Group.
- Health Savings Account (HSA) contribution by Zuri Group on eligible plans.
- Basic Life Insurance provided by Zuri Group.
- Group plans for voluntary coverage including Short-Term Disability, Long-Term Disability, Life, Accident, Critical Illness, and Supplemental Vision.
- 401(k) Plan with 3% employer contribution.
- Flexible Spending Accounts (FSA) for health and dependent care expenses.
- Company cell-phone plans and work-from-home equipment.
- Wellness program and an emphasis on work-life balance.
- Continuing education time and reimbursement.

Location
We are currently working remotely with no return to office date. Applicants may reside in the following states: AR, AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MO, NE, NH, NJ, NV, NY, OR, PA, SC, TN, TX, VA, WI, and WV. Due to FL legislation, Zuri Group is required to participate in e-verify.
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